Effective Date: January 1, 2025
Last Updated: June 1, 2025

1. COMPANY INFORMATION

Business Name: LAXCORP RESEARCH (OPC)
Trading As: CiaraAI
Registration: One Person Company incorporated under the Companies Act, 2013
Website: www.ciaraai.com

Contact Information:
📧 Email: support@ciaraai.com
📞 Indian Contact: +91-9781843933
🌐 Website: www.ciaraai.com

2. ACCEPTANCE OF TERMS

By accessing, using, or subscribing to CiaraAI services ("Services"), you ("User," "Customer," or "you") agree to be bound by these Terms and Conditions ("Terms"). If you do not agree to these Terms, please do not use our Services.

These Terms constitute a legally binding agreement between you and LAXCORP RESEARCH (OPC) ("Company," "we," "us," or "our").

3. SERVICES DESCRIPTION

CiaraAI provides an AI-powered enterprise operating system that offers:

3.1 Core Services

• AI Call Agents: Automated voice communication systems for customer interactions

• Customer Lifecycle Management: End-to-end automation of customer journey

• Enterprise Integration: Seamless integration with CRM, ERP, and other business systems

• Multi-channel Communication: Support across WhatsApp, Email, Voice, Chat, and other platforms

• Industry-Specific Solutions: Tailored AI solutions for Education, Services, E-commerce, and Enterprise sectors

3.2 Service Plans

We offer three primary service plans:

Starter Plan: $399/month

• 1 AI Agent

• 500 minutes included

• 20 concurrent channels

• Basic industry features

• Email support

• 7-day implementation

Professional Plan: $799/month

• 3 AI Agents

• 1,500 minutes included

• 60 concurrent channels

• Advanced analytics

• Priority support

• Custom integrations

Enterprise Plan: $1,699/month

• 7 AI Agents

• 3,500 minutes included

• 140 concurrent channels

• Dedicated success manager

• White-glove implementation

• 24/7 premium support

3.3 Add-on Services

• Additional AI Agents: $59/month each

• Extra Phone Numbers: $2/month each

• Overage Minutes: Tiered pricing as per plan

• Custom Integrations: Quote-based pricing

• Premium Implementation: $2,500 one-time

3.4 Multi-Term Billing Options

6-Month Plans (10% discount):

• Starter: $359/month (Upfront: $2,155, Save $239)

• Professional: $719/month (Upfront: $4,315, Save $479)

• Enterprise: $1,529/month (Upfront: $9,175, Save $1,019)

Annual Plans (15% discount):

• Starter: $339/month (Upfront: $4,070, Save $718)

• Professional: $679/month (Upfront: $8,150, Save $1,438)

• Enterprise: $1,444/month (Upfront: $17,330, Save $3,058)

4. PRICING AND PAYMENT TERMS

4.1 Pricing

• All prices are listed in US Dollars (USD) unless otherwise specified

• Prices are subject to applicable taxes including GST for Indian customers

• Local currency conversion available for international customers

• Pricing is subject to change with 30 days written notice

4.2 Payment Terms

• Monthly Plans: Payment due monthly in advance

• 6-Month Plans: 10% discount on upfront payment

• Annual Plans: 15% discount on upfront annual payment

• Payment Methods: Credit/Debit Cards, Bank Transfer, UPI, Digital Wallets

• Overdue Policy: Services suspended after 7 days overdue

• Currency: Primary billing in USD; INR available for Indian customers

4.3 Taxes

• All prices exclude applicable taxes

• GST will be added as per Indian tax regulations

• International transactions subject to applicable local taxes

5. REFUND AND CANCELLATION POLICY

5.1 Cancellation Rights

• Monthly Subscriptions: Cancel anytime with 30 days notice

• 6-Month Subscriptions: Pro-rated refund available within first 30 days

• Annual Subscriptions: Pro-rated refund available within first 30 days

• Setup Fees: Non-refundable after implementation begins

5.2 Refund Policy

• 30-Day Money-Back Guarantee: Full refund if not satisfied within 30 days of service activation

• Pro-rated Refunds: Available for multi-term plans cancelled within 60 days

• Usage-Based Refunds: Unused minutes/services may be refunded at our discretion

• Processing Time: Refunds processed within 7-10 business days

5.3 Cancellation Process

1. Submit cancellation request via email to support@ciaraai.com

2. Provide account details and reason for cancellation

3. Allow 2-3 business days for processing

4. Receive confirmation and final billing statement

5. Data export available for 30 days post-cancellation

5.4 Non-Refundable Items

• Custom development work

• Third-party integration costs

• Training and consultation fees

• Data migration services

6. SERVICE DELIVERY AND IMPLEMENTATION

6.1 Delivery Timelines

Standard Implementation:

• Minimum Delivery Time: 3-5 business days for basic setup

• Maximum Delivery Time: 14-21 business days for complex enterprise implementations

• Average Delivery Time: 7-10 business days for most configurations

Premium Implementation:

• Minimum Delivery Time: 1-2 business days

• Maximum Delivery Time: 7-10 business days

• Includes: Dedicated support, priority setup, custom configuration

6.2 Implementation Process

1. Discovery Call: Understanding requirements (Day 1)

2. System Configuration: Setting up AI agents and integrations (Days 2-5)

3. Testing Phase: Quality assurance and testing (Days 6-7)

4. Training: User training and documentation (Days 8-9)

5. Go-Live: Service activation and monitoring (Day 10+)

6.3 Service Availability

• Uptime Guarantee: 99.5% monthly uptime

• Support Hours: 24/7 for Enterprise, Business hours for others

• Maintenance Windows: Scheduled during low-usage periods with advance notice

7. USER RESPONSIBILITIES

7.1 Account Security

• Maintain confidentiality of login credentials

• Notify us immediately of any unauthorized access

• Use strong passwords and enable two-factor authentication when available

• Regularly update account information

7.2 Acceptable Use

• Use Services only for lawful business purposes

• Comply with all applicable laws and regulations

• Respect intellectual property rights

• Maintain professional standards in customer interactions

7.3 Prohibited Activities

• Using Services for illegal, harmful, or fraudulent activities

• Attempting to reverse engineer or copy our technology

• Overloading or disrupting our systems

• Sharing access credentials with unauthorized parties

• Using Services to compete directly with CiaraAI

8. DATA PROTECTION AND PRIVACY

8.1 Data Security

• Industry-standard encryption for all data transmission and storage

• Regular security audits and compliance assessments

• Access controls and authentication mechanisms

• Secure data centers with 24/7 monitoring

8.2 Data Ownership

• You retain ownership of your business data

• We may use aggregated, anonymized data for service improvement

• Customer data is never shared with third parties without consent

• Data deletion available upon account termination

8.3 Compliance

• Adherence to Indian IT Act 2000 and rules

• GDPR compliance for European customers

• Regular compliance audits

9. INTELLECTUAL PROPERTY

9.1 Our IP Rights

• CiaraAI technology, software, and algorithms remain our property

• Trademarks, logos, and brand elements are protected

• Patents and trade secrets are confidential

• License granted for use only, not ownership

9.2 Customer Content

• You retain rights to your data and content

• Grant us license to process data for service delivery

• Responsibility for ensuring content legality

• Indemnification for any IP violations from customer content

10. LIMITATION OF LIABILITY

10.1 Service Limitations

• Services provided "as is" without warranties

• No guarantee of specific business outcomes

• Force majeure events exclude liability

• Third-party service dependencies may affect performance

10.2 Liability Caps

• Total liability limited to fees paid in preceding 12 months

• No liability for indirect, consequential, or punitive damages

• Business interruption losses are excluded

• Customer responsible for data backup and recovery planning

10.3 Indemnification

• Customer indemnifies us against claims arising from their use of Services

• We indemnify against IP infringement claims from our technology

• Mutual indemnification for data protection violations

• Legal defense cooperation required

11. TERMINATION

11.1 Termination Rights

• Either party may terminate with 30 days written notice

• Immediate termination for material breach

• Automatic termination for non-payment after 15 days

• Termination for violation of acceptable use policies

11.2 Effect of Termination

• Service access immediately suspended

• Data export available for 30 days

• Pro-rated refunds as applicable

• Confidentiality obligations survive termination

12. GOVERNING LAW AND JURISDICTION

12.1 Indian Law

• These Terms governed by laws of India

• Subject to jurisdiction of courts in Jaipur, India

• Disputes resolved through arbitration when possible

• English language governs interpretation

12.2 Dispute Resolution

1. Direct Negotiation: Good faith discussion for 30 days

2. Mediation: Neutral third-party mediation

3. Arbitration: Binding arbitration under Indian Arbitration Act

4. Court Proceedings: As last resort in Indian courts

13. MODIFICATIONS AND UPDATES

13.1 Terms Changes

• 30 days advance notice for material changes

• Continued use constitutes acceptance

• Right to terminate if disagreeing with changes

• Version history maintained for reference

13.2 Service Updates

• Regular feature updates and improvements

• Security patches applied automatically

• Advance notice for major changes

• Beta features available for testing

14. FORCE MAJEURE

Neither party shall be liable for delays or failures due to:

• Natural disasters or acts of God

• Government actions or regulations

• Internet or telecommunications failures

• Pandemic or health emergencies

• Other circumstances beyond reasonable control

15. CONTACT INFORMATION

For questions about these Terms:

LAXCORP RESEARCH (OPC)
📧 Email: support@ciaraai.com
📞 Phone: +91-9781843933
🏢 Address: WeWork Prestige Atlanta, 80 Feet Main Road, Koramangala 1A Block, Industrial Layout, Bengaluru, Karnataka 560034

Business Hours:
Monday - Friday: 9:00 AM - 6:00 PM IST
Saturday: 10:00 AM - 4:00 PM IST
Sunday: Closed (Emergency support available)

Response Times:

• Email queries: Within 24 hours

• Support tickets: Within 4-8 hours

• Emergency issues: Within 1 hour

Last Updated: June 1, 2025
Next Review Date: July 1, 2025

By using CiaraAI services, you acknowledge that you have read, understood, and agree to these Terms and Conditions.